An alphabet is any finite set, whose members are called letters (equivalently: symbols or characters). We typically use $\Sigma$ to denote a generic alphabet and $a,b,c,d$ as variables that stand for the letters.
A string (equivalently: word) over an alphabet $\Sigma$ is a finite sequence of characters from $\Sigma$. The sequence may be empty, and we write the empty string as $\epsilon$. We typically use $u,v,w,x,y,z$ as variables that stand for a string.
The set of all strings over the alphabet $\Sigma$ is written $\Sigma^*$, this always includes $\epsilon$. We will refer to a set of strings as a language.